Frequently Asked Questions
1. Setting up
- Model-T Dash-Cam (includes software, attached mount and built-in wireless)
- Mount accessories (sticker, clips, reset pin)
- Power Cable connected to the dash cam (cigarette lighter outlet)
- Quick Start Guide
We recommend placing the device on the windshield, ideally in the center and 1 inch below the rear-view mirror. Please, refer to your state laws for more information on dash cam installation.
1. Plug the device into a cigarette lighter outlet. The device should be powered on in about 30 seconds and you will see the front and rear camera recording on the screen
2. Place the camera under the rear view mirror, approximately 1 inch below. Use the screen to align the way that the cameras give an unobstructed view of the inside and outside
3. Once you ensured camera is capturing the inside and outside clearly, remove the adhesive on the bottom of the mount and stick to windshield
4. Now your camera is placed. Please use the clips to ensure that the power cable is run along the windshield and not dangling
5. Make sure that the screen is facing inward (towards the cabin), and it’s not overly tilted upwards or downwards. Tighten the mount screw
It’s crucial that the device is installed in a location that provides an unobstructed view of the road as well as inside the vehicle to ensure that you capture any incidents that may occur while driving. Also, it’s recommended to keep the dash cam covering approximately 60% road and 40% sky for optimal performance.
After you properly installed the device, plug it directly into the cigarette lighter outlet (12V) and wait until the screen turns on. We recommend not to use any 12V socket splitters in order for the device to function properly. The device is ready to use.
Once the device stops having power supply, it will finish recording in 2 minutes. It will stay in dormant mode for another 2-3 minutes, then it turns off.
The recording starts in approximately 30 seconds after the device gets power supply.
No, you can visit your self help portal page by using your secure access link which you can get by pressing “HELP” button on the screen of your device
No. We do, however, contact you via SMS using phone number you’ve registered with.
2. Standard operation
Here is a simple flow chart that shows how the solution works:
Please note: summary videos are only created for trips that lasted over 30 minutes. If the summary video was created, it will be sent via email automatically in the end of the trip. Essentially, summary videos are compressed and muted versions of real recordings which meant for informational purposes only. They don’t reflect the actual quality of recorded videos! You always have an option to request a high quality video through your self help portal page.
You can visit your self help portal page by using your secure access link which you can get by pressing “HELP” button on the screen of your device. The received link can be used again in the future.
We offer two convenient methods to request a full-length video with audio. Before making the request, ensure that your device is turned on.
- Using your device:
- Press the “Get Rec. Now” button on your dash cam device.
- An SMS will be sent to your designated emergency contact, containing a link to live streaming.
- After approximately 5 minutes, you will receive an SMS with the requested video. This video is approximately 10 minutes long and includes the 9 minutes leading up to when the button was pressed, as well as 1 minute after.
2. Through the self-help portal:
- Press the “HELP” button on your dash cam device. This action will send a message to your phone with the access link to the self-help portal.
- Access the portal using the link provided and select “I need help with an incident.”
- Choose the desired view, either cabin or road, and provide the exact timestamp when the desired recording starts (e.g., if you select 1:30 PM, the video generated will cover the time from 1:30 PM to 1:40 PM). Submit the request.
- After 5-10 minutes, you should receive an SMS with the requested video.
Please use these features responsibly and avoid abusing them, as they consume significant resources.
Yes, it is visible on the screen.
Also, pressing the “GET REC. NOW” button on your device will send a message with the live streaming link to your designated emergency contact. They will receive the link within 1 minute, after that they can share it with you. We kindly remind you not to share this link with anyone else, as it ensures your security and privacy.
Yes, our dash cam records videos with sound, but there’s an option to turn it off or on depending on your preference. To change audio settings, go to your self help portal page and navigate to settings. From there you can enable or disable “Audio for Cabin View”.
Please note that the availability of sound in videos may also depend on the laws in your state. In single-party consent states, you have the option to record audio without the consent of all parties involved, while in two-party consent states, you may need the consent of all parties to record audio. Please refer to your state laws for more information on audio recording consent requirements.
3. Key device features
Once you press the emergency button, your emergency contact will get an sms with a link to live streaming. Approximately, in 5 minutes you will get an sms containing the requested video, which is around 10 minutes long. It includes 9 minutes prior the button has been pressed and 1 minute after.
This will send you a message with the access link to your self help portal page.
Yes, there is a set 6 hour limit per trip (video). After 6 hours the device finishes the current trip and starts a new one.
In order to turn off audio alerts, you need to go to your self help portal page and navigate to settings. From there you can change Audio Alert Interval or turn them off completely.
4. Payment
In order to cancel the subscription, you have to contact us. In case you decide to cancel before the end of the 2 year contract, you’ll have to pay a one time $50 early cancellation fee.
You can update your payment method through your self help portal page or by contacting us.
Yes, as long as you have the dash cam in your possession, you will be charged a monthly fee, regardless if you’re using it or not. It happens because we also encounter monthly cellular network charges. For simple analogy, it’s the same as your phone, you’re paying every month for it, regardless of the usage.
5. Troubleshooting
Keep the device plugged into the cigarette lighter for 5 mins. Move the black flap on the left side of the device. You should notice a small hole, below the two ports. Insert the pin provided or a safety pin into this hole. The device should restart immediately. If this didn’t help and the device still isn’t working, please reach out to our Customer Support team.
Make sure you device is turned on and has 4G(LTE) connection. Make the video request through your self help portal. You should receive a message with the requested video within 5-10 minutes. If you followed these steps and still didn’t receive the requested video within 20 minutes, please contact our Customer Support team.
6. Miscellaneous
We are providing the video with the audio that we received. At this moment we don’t have the option to increase or decrease the volume. Soon will come up with the option.
The dash cam might take up to a minute or two if the battery is drained off completely otherwise the reboot will take a few seconds.
As soon as the dash cam gets the mobile network signal, it will start uploading the requested video. The better the connection, faster the video gets uploaded. The device has to be connected or at least has some battery charge in order for videos to be uploading to the cloud.
Yes, as long as the device is getting the power it will continue to record.
Once the device is connected to the power, the recording will start automatically.
If the dash cam does not get power, it will not record.
Unfortunately, we can’t stop the voice alert at this moment.
Yes, DisplayRide specialists are available to help 24/7 via text and email.
