Troubleshooting
How can we help (click on an issue below)?
More trouble shooting guides coming soon...
1. Screen is not turning on
1.1. Hard reset the device
- Please view the video below in how to Hard Reset
2. Screen stuck on a white screen
2.1. Hard reset the device(please see section 1.1 above)
*only follow step 2.2 & 2.3, if step 1.1 did not work
2.2. Take out SD card
…
2.3. Contact us immediately for a card replacement
We offer two convenient methods to request a full-length video with audio. Before making the request, ensure that your device is turned on.
3. Screen shows “Display Accessory isn’t responding”
3.1. Hard reset the device(please see section 1.1 above)
*only follow step 3.2 & 3.3, if step 1.1 did not work
3.2. Take out SD card
…
3.3. Contact us immediately for a card replacement
We offer two convenient methods to request a full-length video with audio. Before making the request, ensure that your device is turned on.
